I. T Support Contracts
When an emergency arises, the last thing you want to worry about is whether the issue warrants another call to your service provider, here at BLUCOM I. T we are always happy to help you wherever we can. With a Support Contract there are no limitations on how much assistance we will give you on your software or hardware concerns. We put our years of expertise into play to ensure that you have a short & long term technology strategy.
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We offer backup monitoring. Securing your companies data is imperative, & this is why we backup your files daily or weekly depending on your requirements.
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We provide security & assurance in the face of critical hardware failure in your office space from storms or accidents.
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We continuously scan your network for unnecessary bandwidth drains which slow your office down.
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Our IT solutions include providing protection from spam, spyware, malware & dozens of related online security issues.
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We research all of the hardware & software which may serve as valuable operational assets for your particular industry.
IT Support Contracts offer reduced IT costs through better uptime & the prediction of potential problems on the IT infrastructure & offer the efficient management of any crisis by reacting quickly & effectively by identifying root cause & restoring operation promptly & professionally. Please find our terms & conditions below;
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Fixed number of labour hours allocated & included monthly
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Thereafter reduced Out of Bundle rates apply
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Monthly Fee based on on-site, remote and telephonic support
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Weekly scheduled site visit by a dedicated technician
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Priority Client
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Server monitoring, including updates & anti-virus
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Backup Check, Off-site back-up storage as an additional add-on option
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Payable via Debit Order Only & Payable Monthly in Advance
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Extra hours are added to next month’s debit order
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Hours not used are carried over
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Customised packages available for multi-site, multi-server clients
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The SLA is subject to the signing of a Blucom SLA Agreement
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Contract Renewed March Annually
Contact us and we will customise a Service Contract to cater for your needs.