SHIPPING & RETURNS
Most items listed on this website are not held in stock at our premises (unless otherwise stated) & are rather ordered from various suppliers as orders are placed. While we constantly update the site's prices & product stock levels based on information from our suppliers, it is recommended that you wait for an email or phone-call from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Certain items such as fully-assembled PCs may have a slightly longer lead-time (due to the fact that they'll need to be assembled & tested).
Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on back-order or cancel the item from your order.
Once the order has been confirmed, you can make payment via EFT, cash deposit, debit/credit card.
Orders will be placed with our suppliers once proof of payment has been received & shipped once the payment reflects in our bank account.
Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.
Door-to-door Courier, Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.
Your order will be delivered directly to your door. Please note that your order's weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address. To receive an estimate on the delivery charge, please enter your delivery details in the Estimate Delivery box on the Shop Page.
Collection from BLUCOM IT's Offices:
Clients may also collect their purchases directly from BLUCOM IT in Edenvale, JHB. There may be a waiting period of 1-3 business days after placing the order, before you can collect. Please call us beforehand if you’d like to arrange a pickup. We will inform you via SMS or email once your order has arrived.
How long will delivery take?
Typically, we'll get the courier to collect your order within 24 hours (provided that you pay into the correct bank account). Delivery timeframes for each courier are displayed on the checkout page before you complete the order. These timeframes are valid for business days, & take effect from the time that we dispatch your order. If you're not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable & tracking numbers will be provided once your order has been shipped.
What happens if I don't receive my order?
All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It's at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.
If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents & condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.
Returns & Replacements Policy
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs.
Full refunds will only be issued if products are returned unopened & with all packaging & any other materials that were part of the original purchase.
Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging & all materials are provided with it.
Should an opened item be returned without some or all of the original packaging & materials, BLUCOM IT reserves the right, at its sole discretion to levy an additional fee.
Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software & consumables can only be returned if they have not been opened.
All products being shipped back to BLUCOM IT should be carefully packed in protective materials where necessary. The package should have the order number & return address clearly marked.
Should a product be damaged while being shipped to our offices; BLUCOM IT will not be liable for the damages. It is recommended to insure any items that you send to us.
All products sold by BLUCOM IT are covered by the manufacturer's original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, & we will endeavour where possible to honour these warranties as well.
Should you have a faulty item, contact us & we'll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to BLUCOM IT, but BLUCOM IT will cover the return shipping costs back to the customer.
In the unlikely event that a product sold by BLUCOM IT is DOA (Dead on arrival) or becomes faulty within 30 days of the delivery date, we will arrange for a courier to collect the item from you & will cover the shipping costs both ways.